Industry Leading Support for Pool Professionals
Whenever you need support on any Fluidra® product, program or service, you will work with your own dedicated team of professionals. They will get to know you, your area and your business. Service has never been so personal, and so simple!
Support When You Need It, How You Need It.
Our Best-In-Industry Support Includes:
Connect to our technicians with a live video stream from your smart device for even faster in-field troubleshooting.
Our regional support offers you help from someone who understands your unique needs.
CPO certified and classroom trained, our technicians have the answers you need.
Need Some Assistance
Select one of the options below
Customer and Technical Support Hours
Technical Support Hours
Mon - Fri
5AM – 2PM (PST)
Customer Support Hours
Mon - Fri
7AM – 4PM (PST)
Instructions for Calling
Step 1
Call 800-822-7933. Select option #1 for Customer and Technical Support
Step 2
Select your language
Step 3
Select option #2 for Pool Professional
Step 4
Enter your extension
Frequently Asked Questions
Your rewards are now available within Fluidra Pro. Simply log in to the Fluidra Pro website or app to see your rewards!
Your username is either your Fluidra account number that can be found on your monthly emailed or mailed statements or in some cases it may be your email address or a custom username. If you need assistance locating your username, please contact your rewards representative at rewards@fluidra.com.
Go to the Forgot Password page and enter your username associated with your account. An email will then be sent to the primary email address with a link to reset your password.
Yes you can! Log in to Fluidra Pro, then in the main menu on the left select “User Management”. Click “Add New User”, enter the employee’s information, and select what access you would like them to have. Once you submit, an email will be sent to the new user letting them know about their new account.